Tom Karinshak, President and Chief Customer Experience Officer

@XfinityMarcus​ It's tied to internet.  Today this has happened 4 times so far today between the hours of 8am and 3pm.  All 3 times my interruptions lasted less than 10 minutes.  I go to look for report of outages on my phone at these times and nothing.  But when you're working from home.  Loosing the ability to work and video conference call, where you are activily kicked from the conference and miss up to 10 minutes of it is a problem.  If I didn't work from home I'd probably never notice, but I do.  In the SW Chicago suburbs. 

Hello @Irratatedandwithdrawn, Thank you for elaborating on the details. I can understand how frustrating this may be, especially while working from home. I work from home as well and understand the importance of staying connected for work.  Are you connected to a VPN when you lose connection? Do the lights on the modem flash when you lose connection? 

I am NOT using a VPN.  My modem will have full connectivity when this happens. I've restarted my modem and it has not resolved the problem.  I've elaborated from the beginning, but you guys arent hearing me.  It's not an issue on my side.  This started 3 weeks ago after over 2 years as a customer with no issue.  And since my last post. It is now 530pm and it has happened again between 3pm and now, 530pm. But you're going to tell me.

There are no outages in my area.

There are no interuptions in service in my area.

Your diagnostic shows no issues with my modem.

Restart my modem (already did)

You arent solving the problem.  You continue to give me level 1 people like yourself who are doing nothing.  Attempting to placate me by saying you work from home and understand my aggravation. No you dont. YOU are the people who are suppose to fix my internet. But you aren't.  Your customer service lines add up to essentially pandering and placation with no real solution.  I still cant a person on the phone. 

I am annoyed because you wont fix my internet.  I'm angry, aggrevated and frustrated because your customer service in helping me get to a person who can help me is non existant.  You dont have reported outages because you make impossible for a person to report intermittent service outages that are sub 15minutes.  3 weeks ago you did outage work in my area.  Whatever you did that day created this issue since then.   I hope you are all talking to Tom Karinshak right now because your his customer service people and the company is failing at a spectacular scale. 

@Irratatedandwithdrawn, thank you forproviding more details on the service issue you are having and for providing the troubleshooting steps that you have already taken. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
 To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.