Posed on LinkedIn this morning.

Dear Tom:

I have 2 cable boxes. At 4am this morning 9/15/2024, one of them went offline.

Attempts to use your Xfinity Assistant set the box into a rebooting loop that Stops briefly at an RDK03030 message that says 
"Sorry we're having trouble Connecting" with my box. The message suggests Restarting my box with the button below that my control can't select.

The cables are tight and the power is on a UPS.

Your website shows no Outages and states you have no Telephone Support hours on Sunday.

What EXACTLY am I getting for my $233 when one of my Cable boxes doesn't work and your Assistant goes into a loop for multiple hours with no telephone support?

How and when are you going to fix this badly broken support mess?

Let me personally Thank You for your current complete lack of usable Customer Service.

Please do BETTER.

Ken