Visitor
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1 Message
Told wrong price AND employees never canceled service at old address so Ive been billed twice!!
I thought I was getting a free 12-mo th mobile phone plan for an exta ten dollars a month when I upgraded internet in store, i had just moved a to a new address and the employees acknowledged this and more but never switched my existing service to the new address I gave them, and now I'm billed foe both addresses!!! Also, my new.bill with the upgraded internet, unlimited data and free 12 months of service increased $20 not just $10.
Also they did not give me the information I asked for when I left. And I havent been able to register the warranty on screen protector on my new phone or return old equipment
Plus i couldnt access my email when i came to the store - so they created a new one for me and never gave me the password, and did nlt make it clear that this would be a whole separate, 2nd account basically - that i cant access so far
XfinityBillie
Official Employee
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4.2K Messages
5 hours ago
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JNWII
New Poster
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8 Messages
4 hours ago
Contact your Attorney General and if he or she willing to listen give them the link to these forums. I had to contact my AG due to NOW not being capable of refunding me after charging me twice and sending service and equipment to another address. I highly urge people to start speaking up against these people. There must be class action suits filed against them.
(edited)
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