Told to switch to At and T

Today we were excited to get connected to internet. When the technician arrived an hour late, he told us that we need to switch to AT and T. He also said that it would take 3 weeks for them to fix it. This is unacceptable. Instead of doing his job he recommended another company. After waiting on the phone for 45 minutes I was hung up on.

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XfinityThomasA

Official Employee

•

1.7K Messages

27 days ago

This is not the experience we want, and we'd appreciate the opportunity to help. user_rx3edq. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_rx3edq

Told to switch to At and T

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