Monday, September 18th, 2023 7:38 AM


To: @xfinity_support Moving Internet Service issue

I have moved to a new address with my internet service with me. I tried to start the transfer online but my new apartment is recognized as a business address. Please advise how this error can be resolved. Thank you.

Official Employee


1.2K Messages

9 months ago

Hello @user_114909 we did get your direct message and can work on your transfer of service. We will look for your next reply! 



30.5K Messages

9 months ago

@user_114909 @XfinityJosephA 

Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unrequested DM/PM.  Also note, if you do send one without being asked to do so, it could possibly be ignored.
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