To speak toyou speak to a supervisor?

I need to speak to a supervisor. I was on the phone today. For almost three hours with employees. Who couldn't or weren't qualified. To help me with my billing issue. My specific questions weren't answered. By not one of the employees. I spoke to today they refused. To get a supervisor on the phone. Like I requested with more then one. My name is Deborah [Edited: Personal information]. I'd appreciate information on the best way. To reach a supervisor to help. Get my billing questions answered. Have my bill corrected soon as possible. 

Good evening @Dpollard515, and thank you for reaching out on our Community Forums. We are sorry to hear about the frustrating experience so far and assure you that you've reached the right team to help look into your billing concerns. We'd be happy to answer any billing questions you may have. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account? 

To send a "Direct Message" ("Private") message: Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

We look forward to assisting you further.