Visitor
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1 Message
to report "Downed line at [Edited]".
There are 2 Down Cable Line and Hazardous wires at [Edited: "Personal Information"].
The lines on the ground have bee there since Friday, March 13th. I scheduled an appointment for Monday the 16th, from 2 to 3pm, but Comcast agent didn't show up_ AND THEY DIN'T EVEN HAVE the courtesy to call and reschedule or cancel.
I called again to schedule an appointment and report it but an agent from Singapore answered the phone and doesn't know what to do.
XfinityJoe
Official Employee
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1.2K Messages
3 hours ago
Good morning, @user_zz7hj7. Our team can assist with reporting the downed line to the appropriate team.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3kYXwkR for an example
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