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to file a complaint
Lack of service since January and beyond with phone, TV and streaming. I wasn't able to watch NBA basketball after purchasing the league pass, but was charged for it. My phone service has not operated properly for years but part of the problem was corrected in January by a supervisor on the "back end" as she was able to correct the problem of my landline not forwarding to my cell. 6 weeks ago I started to have problems with my cell phone whereby the Stream App would sometimes have me log in, when that's never happened since I've been with Xfinity. As a result, all downloads of TV programs on my phone would be deleted and returned to the DVR. I've had a 1/2 dozen techs to my my home. My box has been replaced 3 times. New cable has been installed and my new lawn torn up. I've spent possibly over 138 hours on the phone over the past few months. I've been issued some minor credits, but none of my problems have actually been resolved. My landline is currently without dial tone again, and this happens sporadically even after I reboot the router. Each time I do so I am without TV service or interrupt recordings, and am without internet. I've made so many calls to Xfinity to try and obtain an email address or website and no one has been able or willing to provide me with one. I stumbled on this one. I now stopped by auto pay because Xfinity has been guilty of consumer fraud by taking my payments but not providing my service. I expect to file a lawsuit if necessary once Xfinity decides to cut off my service for non-payment as I have removed my account from auto pay and do not intend to pay my next bill(s). From past experience I believe that's the only way I'll get someone to actually call me and try to resolve my issues.
EG
Expert
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110.1K Messages
1 year ago
The concern is not "TV Channels And Programming" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMarcus
Official Employee
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1.4K Messages
1 year ago
user_eu9hr2, thank you for taking the time to bring your experience to our attention here in the Community Forums page. As an avid fan of the NBA, I completely understand the frustration associated with paying for access to a product you did not receive. Especially, after considering how good of a regular season just passed. The issues with downloading programs on your phone is certainly something we can take a look into as well as the landline concerns you referenced. Please send us a direct message with your full name and complete service address to take a closer look at things.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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