Visitor
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1 Message
To cancel the Internet service
I would like to cancel the Internet service.
How to do this?
I want to cancel my Xfinity Internet service. I do not want to make or receive a phone call.
Please have an Xfinity representative contact me through Direct Message so I can complete the cancellation in writing.
Thank you.
XfinityMelinda
Official Employee
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372 Messages
1 hour ago
Hello @user_t98dmn, thank you for reaching out to us here on the Xfinity Community Forum. While we're sad to see you go, we understand that circumstances can change, and we appreciate the time you've been with us.❤️
In most cases, customers can gain help in disconnecting their account by signing in at Xfinity.com with their existing Xfinity ID and password, and use our Xfinity Assistant. You can find additional information about cancellations and what to expect afterward in this article: https://www.xfinity.com/cancel.
When you are ready, please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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