2 Messages
Tired of paying for a broken network and robot customer service
I’m writing this during our second outage of the day. Why is it so hard for this company to give customers what they pay for… working internet, there are at least three outages a month, and I pretty much have to reset the box daily bc it goes out 1-3 times due the day. The infrastructure here in Chatham Chicago is horrendous, forget calling customers service because the automated system is designed to keep you in a loop for hours, so even if you do talk to someone your sure to be on the verge of a nervous breakdown. It’s not fair to the low paid phone rep that this company is to cheap to hire enough people to answer the phones, they won’t fix infrastructure in poor neighborhoods why would they hire people to care for their customers
XfinitySara
Official Employee
•
1.8K Messages
2 days ago
Hello, @user_u68znn! Thank you for taking the time to create a new post about your service concerns. I'm so sorry to hear about the trouble you've had receiving help, and I'd love to see what our team can do! The best way for you to track real time updates is by using the Xfinity App, and by visiting our Status Center. Here, you may also sign up for text notifications of any updates as well, just keep in mind that the interruption can be intermittent until service is fully restored in your area. We're working hard to get things up and running for you as quickly as we can, I assure you!
At Comcast, we're dedicated to providing exceptional service, and our technicians are the heart of that mission. They're highly skilled problem-solvers who go the extra mile to diagnose and resolve issues quickly and efficiently. We equip them with the latest tools and training, but their dedication and genuine care for our customers truly set them apart. It's their hard work that keeps our customers up and running, and it's a privilege to work alongside such a talented team!
Since you seem to have service concerns somewhat frequently (at least monthly), I'd like to take a closer look at things just in case there's something we can do remotely, including troubleshooting your equipment/services and/or scheduling a Trouble Call (tech visit) if necessary. Could you please send our team a direct message to continue?
To send a direct message:
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
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