Timeline for external wiring problem

There was a service done by Xfinity yesterday near our house. Since then, there is no internet. A technician visited our house today and mentioned that the problem is with the wire from the box to our house. He said he will raise a ticket but I did not get any message. He did not mention any timeline as well. Now I am not sure what to do? Should I move to different service provider if they have different line which is not affected? We work from home majority of time which is severely impacted.

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XfinityAngie

Official Employee

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2.5K Messages

3 hours ago

user_quciky, Thank you for reaching out to Xfinity Support. I am sorry that they didn't give you a timeline as to when this would be fixed. I would be happy to take a look at your account and see what we can find out. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary.
• Click the "Direct Message” icon (upper right corner of this page).
• Click the "New message" (pencil and paper) icon.
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list.
• Type your message in the text area near the bottom of the window.
• Press Enter to send your message.

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user_quciky

Timeline for external wiring problem

XfinityAngie

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