Visitor
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1 Message
Time to switch
I have been trying everything to get to the time to switch page. Both my calls to customer service and text messages have not helped. Why is this so difficult to figure out? Why after three weeks have no customer service reps help yet? Starting to regret switching my service from ATT
Beau
XfinityAngie
Official Employee
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2.6K Messages
5 months ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_2v5pot
Visitor
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2 Messages
5 months ago
I have given my Verizon bill to the Xfinity store tice for processing the $500 due for switching. I received a VM asking me to upload or email the last bill, which despite my trying I receive an error code on the webpage instructed to use. I called customer service and received no solution other than to send my final bill (again). As I gave my final bill to the store the last time there I do not have a copy and Verizon made it difficult to get it sent again as I am no longer a customer. This promotion is fraught with issues based on the NUMEROUS customer complaints about the same problem. I simply want what I was promised by Xfinity. I am tempted to go back to another carrier who will be responsive and not evasive.
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