Visitor
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1 Message
Time to cancel Xfinity and go to T-Mobile 5G
Xfinity states my current 300 mb plan is no longer available to renew and wants to raise the price 70%. This is bad business for a long standing customer. I see no reason to keep this service.
EG
Expert
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121.8K Messages
4 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityNatalie
Official Employee
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1.1K Messages
1 hour ago
Greetings, user_86cancellingXfinity! Thanks for posting on our XFINITY Community forum with your promotion renewal concern. I know how important it is to ensure you are receiving the right plan for your household service level needs along with a price that meets your budget goal. Rest assured, you have reached the right team to assist you! To look further into your options, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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