1 Message
time sensitive: Shipment for new internet service - confirm address required
Hi - I just placed an order for internet. They are shipping me the devices needed. I changed the shipping address AFTER submitting my order based on guidance from someone on the chat with me at the time. Internet service location: [Edited: "Personal Information"]. Shipping address requested via chat (which person confirmed changed) was [Edited: "Personal Information"]. I rec'd a text saying my order is confirmed with the [Edited: "Personal Information"] address as still the shipping address. No one will be there though if it gets shipped there. I need it to go to [Edited: "Personal Information"]. Thank you
XfinityKei
Official Employee
•
2.4K Messages
1 year ago
@user_sjb5z4 Thanks for coming to our community for help with your upcoming shipment. We have a limited timeframes to edit those orders. I am happy to see what options we have for you. Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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