Time Sensitive: Incorrect Billing & Unresolved Promotional Offer for WiFi Service

Dear XFINITY Customer Support,

I am writing to formally address an ongoing issue with my WiFi service. In anticipation of my current plan expiring in August, I accepted a new offer from an XFINITY agent for $30/month (600 Mbps), with the understanding that it would take effect immediately. However:

• My billing statements for upcoming months remain unchanged.

• I continue to receive calls from other agents who are unaware of my accepted offer, proposing new promotions.

• Despite confirming twice with customer service that my bill should be $30/month (with autopay), the issue persists.

This has caused significant frustration and wasted time. I no longer wish to explain this issue repeatedly via phone or chat and am therefore filing this formal complaint to ensure a documented resolution. I request immediate resolution, including:

1. Correct billing reflecting the $30/month offer.

2. Confirmation in writing of my new service contract.

Please resolve this promptly or escalate as necessary. I should not have to keep calling for a confirmed agreement.

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