rgguzzi's profile

Contributor

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24 Messages

Tuesday, May 13th, 2025 11:06 PM

Tiling pixelation loss of sound

I’m experiencing a loss of sound plus titling and pixelation on NESN and CNBC over the last few weeks. I have checked my cable connections and did system refresh and restarts. Still having those problems periodically. Answers? 

Official Employee

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119 Messages

1 day ago

Hello @rgguzzi, and thank you for taking time out of your day to reach out to our Xfinity Community Forums. I understand it's frustrating when your TV service isn't working. Let me assist today with your TV issue. When restarting your cable box does the sound come back? Are you having this issue on all TV's?

Contributor

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24 Messages

So yes.sound comes back. The sound and picture is fine for a period of time , then I lose sound for a second or two and then pixelation/tiling happens and then the picture cones back. Strange and weird 

Contributor

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24 Messages

In the past techs have changed all wiring outside and internally.  They tell me that Xfinity has a lost signal coming from the lines. 

Contributor

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24 Messages

They have found the posts outside have had corrosion at the taps on the lines 

Official Employee

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119 Messages

@rgguzzi Does it happen during the commercials as well?

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Contributor

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24 Messages

Have not seen that during commercials

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