Tier 3 Advanced Activation Ticket - Manual eSIM Provisioning for Factory Unlocked Motorola Device

Hello,

I am attempting to activate a brand new, factory unlocked Moto G Play 2026 on Xfinity Mobile via eSIM.

The device is completely network unlocked and paid in full. However, your online BYOD IMEI portal flags the device as "incompatible." This appears to be an database omission error for this specific batch of unlocked factory models, as Xfinity directly stocks and supports this exact phone model.

Because I am trying to activate via eSIM, I cannot use the physical SIM-swap workaround. I need an official representative to escalate this to Tier 3 / Core Network Engineering to open a manual Advanced Activation Ticket.

I need a technician to manually whitelist my phone's IMEI/EID in the billing system or map an eSIM profile directly to my device hardware. Please let me know how I can securely DM you my account details, IMEI, and EID to get this ticket opened.

This is super frustrating because I picked this model of fun just so I could join Xfinity and if I can resolve this is the next couple of days I will have to go with another network!

Thank

you!