Tier 2 Support could not push MoCA provisions to my gateway.

I just got off the phone after a 2+ hour support live chat/phone call with the goal of trying to enable MoCA support on my admin page. Ultimately they were unable to resolve it, told me that they got an error saying it was forbidden for them to push the provisions. My XB7 modem supports MoCA, my setup is all in place, how can I resolve this? Preferably without spending another evening on hold over the phone.

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XfinityThomasA

Official Employee

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2.4K Messages

1 day ago

user_q2ak4t - Thank you so much for your feedback and for being a part of the Xfinity Forums community! We're truly glad to have you here. We understand how important it is to get things working smoothly, and our team is here to support you every step of the way. We’d be happy to help troubleshoot the issue you're experiencing. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

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user_q2ak4t

Tier 2 Support could not push MoCA provisions to my gateway.

XfinityThomasA

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