Good afternoon @user_38ff32 and thank you for reaching out on our Community Forums. We would be happy to check on the status of your ticket and provide any available updates.
To get started, please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
Good afternoon and thank you for sending us a private chat message, so we can better assist. May we please confirm your first and last name along with the service address on the account? May I also ask if you happen to have the ticket number handy?
XfinityAlyssaA
Official Employee
•
2.1K Messages
2 years ago
Good afternoon @user_38ff32 and thank you for reaching out on our Community Forums. We would be happy to check on the status of your ticket and provide any available updates.
To get started, please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
We look forward to working with you!
1
0
XfinityAlyssaA
Official Employee
•
2.1K Messages
2 years ago
Good afternoon and thank you for sending us a private chat message, so we can better assist. May we please confirm your first and last name along with the service address on the account? May I also ask if you happen to have the ticket number handy?
0
0