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user_rzm0ki
1st Topic

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Tuesday, May 27th, 2025 12:47 PM

Ticket status

I've submitted ticket request [Edited: Personal Information] on 5/14/25. When I log into my account, it says I have no  open tickets. I've received zero feedback on the ticket and nothing has been done. How do I get somebody to act on the ticket?

Question

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Updated 

2 days ago

 • Edited

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XfinityBillie

Official Employee

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3.4K Messages

2 days ago

 

user_rzm0ki Thank you for taking the time to reach out to us here on our Xfinity Forums. I would be more than happy to take a look at the status of that ticket for you. Please send us a DM to Xfinity Support with the ticket number, address and your full name to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

 

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