@user_ad9334 Good afternoon! Thank you for reaching out to our Community Forums Team! I would be happy to check the status of your ticket today. To begin, can you please Direct Message your name, and service address?
Click "Sign In" if necessary Click the "Direct Messaging" icon at the top of the page (looks like a text bubble) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it
EG
Expert
•
110K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityKassie
Official Employee
•
1.7K Messages
2 years ago
@user_ad9334 Good afternoon! Thank you for reaching out to our Community Forums Team! I would be happy to check the status of your ticket today. To begin, can you please Direct Message your name, and service address?
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0