Hi there, @user_1f4a78. I would love to check on the ticket status for you. Is this your first post here on our forums? If so, it required a public post before the DM option appears. Are you now able to send over a DM to us? The message icon is located at the top right of the Community Forum page, clicking on the message icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle. You may also try through this link here.
CCStephanieK
Problem Solver
•
909 Messages
2 years ago
Hi there, @user_1f4a78. I would love to check on the ticket status for you. Is this your first post here on our forums? If so, it required a public post before the DM option appears. Are you now able to send over a DM to us? The message icon is located at the top right of the Community Forum page, clicking on the message icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle.
You may also try through this link here.
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