I'm glad to hear that this was figured out! We really appreciate you posting it to the public thread too! This information is helpful to other forum users with similar questions :)
We really appreciate you taking the time to let us know the resolution, and for being an active member of our forum community!
I no longer work for Comcast.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello, user_3fd1bf! Thanks for posting on our Community Forums for an update on your ticket. I'd be happy to check if we have any updates to provide. Could you please send our team a private message with your full name and full address? Our team can most definitely take a further look.
To send a Direct Message:
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We subscribe to HBO, not HBO Max, and no HBO channels are available. Perhaps the problem is Max vs plain old HBO? Oh, I see that it is listed as HBO Max on our latest bills.
Accepted Solution
user_3fd1bf
Visitor
•
3 Messages
3 years ago
When the tech visited, we found out that we must use the HBO Max app to access HBO content.
Thanks.
1
XfinityDilary
Official Employee
•
2.2K Messages
3 years ago
Hello, user_3fd1bf! Thanks for posting on our Community Forums for an update on your ticket. I'd be happy to check if we have any updates to provide. Could you please send our team a private message with your full name and full address? Our team can most definitely take a further look.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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0
user_3fd1bf
Visitor
•
3 Messages
3 years ago
We subscribe to HBO, not HBO Max, and no HBO channels are available. Perhaps the problem is Max vs plain old HBO? Oh, I see that it is listed as HBO Max on our latest bills.
(edited)
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