Skip to main content
user_79pya5
1st Topic

3 Messages

Thursday, September 21st, 2023 5:56 PM

Closed

Ticket Status Update

I am wanting a ticket status update for # ECM0003930144 

My account was inactivated because the person who lived in my apartment prior never turned off service. 

Question

 • 

Updated 

2 years ago

49

1

0

Oldest First
Selected Oldest First
XfinityJamesC

Official Employee

 • 

2.6K Messages

2 years ago

Greetings, @user_79pya5! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this ticket. You have definitely come to the right place for assistance.

 

I looked up the ticket you mentioned, and the status is still listed as "New", but it was just assigned to a fix agent a few hours ago, so there is definitely some traction on it. This type of ticket is usually accompanied by verification documents, but I'm not seeing that any documents have been uploaded yet. Have you been contacted yet, with any details about what your next steps should be?

3

0

user_79pya5

3 Messages

I have not. I have not been contacted by anyone or any way to upload documents.

2 years ago

0

XfinityJamesC

Official Employee

 • 

2.6K Messages

Thank you for clarifying. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_79pya5

3 Messages

I have messaged Xfinity Support

2 years ago

0

forum icon

New to the Community?

Start Here