Ticket status update [Edited]

The Support Center Show i have no open tickets. When I shared the ticket number with customer service chat they said:

"Thank you so much! I have contacted the team to get this done first, and I will be sending you the consent for lowering your bill to your number or email so that we can get this done right away. I will not waste your time." "I have shared the consent on your email for lowering your bill at" "They are working on your lines and completing these for you." "Let me know once you have received the consent in your email." 

It appears that selling me on service is more important the getting me info on the repair ticket timeline.

Since I cannot share the ticket on this platform I suppose this issue is closed and I will just have to deal with the F3 and F4 errors along with the millions of Corrected errors per hour on channel 193.

We'd be happy to take a deeper look at this for you! To get started, please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”.

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