Ticket Status Inquiry

@user_bspjlu I would be more than happy to look into the status of your ticket and see how I can further assist. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

user_bspjlu Thank you for taking the time to send us a DM. I'm glad that I was able to help you find the right team to assist you further with your request. Have a great day!

Moved to Customer Service as this is not Accessibility/disability related.