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Friday, February 21st, 2025 5:32 PM

Ticket Number [Edited]

Hi Xfinity 

I am so sick and tired of xfinity support. It's been 21 days since my property was damaged. The Sprinkler system was damaged when stupid contractors from xfinity came to dig up the wire. My ticket number is [Edited: "Personal Information"], I have done a police report as well for property damage and I am not getting any help from xfinity. Can someone advise the next steps? Should I involve lawyers?

Expert

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110.2K Messages

2 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

3 Messages

How is this forum gonna help me? 

Official Employee

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1.2K Messages

2 months ago

Hello, @user_7naqmv thank you for taking time to create a post. I completely understand the frustration with the ongoing damage claim, I'd like to help get this resolved. From experience, when damage claims haven't been resolved in a timely manner. I've opened up a request for our Executive customer relations experts, and they've been helpful with getting the damage claim resolved. 

Since I will need to gather some information we don't want in our public conversation, to locate your account and gather information about the damage claim. When you have time, please send a direct message. 

To send a direct message: 

 

Click "Sign In" if necessary

 

• Click the "Direct Message" icon in the upper right - it looks like a chat bubble  

• Click the "New message" (pencil and paper) icon just to the right of Conversations

• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!

• Type your message in the text area near the bottom of the window

• Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address

3 Messages

Hello, Can you give me a call on my registered number? I have contacted you guys so many times that it doesn't even make sense to fill another form. Please pick up the phone and talk!

Official Employee

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3.2K Messages

We primarily deal with issues on Social Media through messaging. This is our most efficient and effective means of communication with our customers while having a written transcript of the interaction for future review if needed by you. If you feel more comfortable and would like to call, you can contact Xfinity by calling 1-800-266-2278 @user_7naqmv

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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