Someone came by and reattached the down cable. My services worked for a few hours, now I have had no service since Thursday afternoon. I can't get through to an agent because there is an outage in my area. "An agent cannot help you" is the message. The outage map does not show anything in my direct area. So frustrated since I can't use my phone hotspot to work efficiently. Who can help with information. Comcast automated system is the worst.
user_60owgk Thank you for the update. Since you are still experiencing a service interruption, please send a DM so we may further assist you. I look forward to working with you today!
Click "Sign In" if necessary Click the "Direct Messaging" icon at the top of the page (looks like a text bubble) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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110K Messages
9 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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ccRuben
Retired Employee
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729 Messages
9 months ago
We are happy to take a look. Please send a direct message. Thanks!
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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