1 Message
ticket [Edited: "Personal Information"] status
811 emergency locate ... Sept 7th. A main distribution coaxial cable was exposed.
Colorado 811 Confirmation Request 2023-09-07 Ticket [Edited: "Personal Information"].
Can't get Comcast construction to reported location to move main distribution coax off my property and into easement.
Possible damage to cable sheath or cable from excavation work.
No viable contact numbers for Comcast Construction or Facilities Engineering departments.
No viable means to easily check or update ticket status without calling some toll free number.
For a communications company you don't communicate very well.
Contemplating submitting P.U.C. complaint.
XfinityPaula
Official Employee
•
2.1K Messages
3 years ago
Hello @user_81b58f Thank you for taking the time to reach out to us on our forums. You are in the right place for help! Please send us a direct message with your name and address for the exposed line and I will be happy to work with our local team to have the line moved back and covered properly.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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