Ticket Closed unhelped - Down wire in back yard

Hello @Sdwyer731, thank you for taking the time to leave a post. Sorry to hear about your experience. I can absolutely understand how frustrating and concerning it must be to have a downed wire in your backyard, especially when it is impacting your family's safety and preventing your children from using the yard. This is not the experience we want for our customers, and I apologize that you've had to reach out repeatedly without receiving the assistance you need. We would like the opportunity to turn this experience around and help ensure this safety concern is properly addressed.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.

How to send us a direct message: 

1. Click "Sign In" if necessary. 
2. Click the "Direct Messaging" icon. 
3. Click the "Start new conversation" (pencil and paper) icon. 
4. In the "To:" line, type "Xfinity Support." 
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
6. An "Xfinity Support" graphic will replace the "To:" line. 
7. Type your message in the text area near the bottom of the window. 
8. Press Enter to send it.