Visitor
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2 Messages
throttling / have proof
Xfinity charges $95/mo "1.2 Gig" + $28.99/mo payment plan while throttling to 70-294Mbps max (25% of paid speeds).
Rep confessed: "Limited to 100mbps until old account paid" on NEW account (different name). Bills show "1.2 Gig" charged but "100Mbps included." Live tests prove speed test manipulation.
Fieldale VA monopoly during disability isolation. Blacklist threat issued.
EG
Expert
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116.6K Messages
6 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRoberto
Official Employee
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2.2K Messages
6 hours ago
Hi there and welcome to Comcast @user_ofa63t. Thank you so much for reaching out to us regarding your concerns of throttling of your Internet service. Comcast does not throttle the Internet speeds. If you are having troubles with your Internet speeds we are happy to assist you. How are you accessing your Internet service, are you on Wi-Fi or hardwired to the modem?
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