Skip to main content
user_ofa63t
1st Topic

Visitor

 • 

2 Messages

Saturday, March 14th, 2026 12:16 PM

throttling / have proof

Xfinity charges $95/mo "1.2 Gig" + $28.99/mo payment plan while throttling to 70-294Mbps max (25% of paid speeds).

Rep confessed: "Limited to 100mbps until old account paid" on NEW account (different name). Bills show "1.2 Gig" charged but "100Mbps included." Live tests prove speed test manipulation.

Fieldale VA monopoly during disability isolation. Blacklist threat issued.

Question

 • 

Updated 

5 hours ago

13

2

0

Oldest First
Selected Oldest First
EG

Expert

 • 

116.6K Messages

6 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

0

XfinityRoberto

Official Employee

 • 

2.2K Messages

6 hours ago

Hi there and welcome to Comcast @user_ofa63t.  Thank you so much for reaching out to us regarding your concerns of throttling of your Internet service.  Comcast does not throttle the Internet speeds. If you are having troubles with your Internet speeds we are happy to assist you. How are you accessing your Internet service, are you on Wi-Fi or hardwired to the modem?

2

0

user_ofa63t

Visitor

 • 

2 Messages

Roberto, xfinity's own representative admitted that you are purposely limiting my service back in April of last year and the bill xfinity provides each month also reflects it. I very clearly can read what is printed on my bill. and to answer you it's wi-fi, but considering what I just said I don't think that matters so much. I made it clean on multiple occasions I'm disabled and it put my safety at risk because my security cameras do not work properly when the speed is cut. I now have the agents admission and threat to blacklist my address and my bills as proof, I want  this rectified. I want my money that I have struggled to come up with to even pay while experiencing the hardship circumstances I am refunded. I am going to send all my documentation of proof to fcc , attorney general, and FTC if this is not made right. 

Like

Reply

5 hours ago

0

XfinityJeffB

Official Employee

 • 

137 Messages

Hello user_ofa63t, we appreciate you reaching out to us, and we want to help you. I am happy to look into your concerns, I just need to get some account info that is better kept private.  

If you would, send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d6303…

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

5 hours ago

0

forum icon

New to the Community?

Start Here