Throttling after upgrading to unlimited data

Hello,

I have a question in regards to my speeds on my internet plan. We have someone in the house who started live streaming their video games online this month and I noticed our speeds begin to slow down recently and they were not able to maintain the same bitrate on their stream. I upgraded our internet to the 1GB download 35mb upload plan, and upgraded to unlimited data right before I hit the 1.2GB limit for the month. I see now on my account plan that it does not show a limit on my data anymore, but it seems like the connection we are getting is still slow. I run a variety of speed tests that will show plenty of upload speed but as soon as we try to upload something or go live the connection crashes. Do I have to wait for the new month for my speed to go back to normal even though I have unlimited data now?

Responses

dj280

Problem Solver

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2.5K Messages

4 years ago

Service changes made to account should become active on your account immediately, but we should allow at most 24 hours.

Maybe others can advise re the crashing.

FlyBoyMark

New Poster

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1 Message

4 years ago

Your speeds to the Comcast server will always test off the scale but I have found with speed test programs other than Comcast/Xfinity branded speed test, real world backbone access speeds, I usually get a very small percentage of what Comcast advertises their speeds to be. For example I have 300 megabit service tier, I struggle to get anything over 35 or 40 megabit. Test to the Comcast Xfinity server gives me full speed and sometimes a little bit better. They are throttling the internet at their servers. Try using VPN I think you'll see a little bit better results.

-KEVINDEVIN-

New Poster

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1 Message

4 years ago

THEY SURE ARE.

Use firefox and their free VPN you will get your speed back.

Shame on you COMCAST.

XfinityMichaelC

Administrator

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4.2K Messages

4 years ago

Greetings, @szpernogas! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear you are having issues with your speeds after upgrading. We can certainly look into this for you and see what could be causing this. As a power user myself constantly going over my data has not once brought my speed down what so ever. Please send me a PM with your first and last name so I may further assist you.

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

rptv

Visitor

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2 Messages

@ComcastMichael Hey Michael, I hate to bring up an old thread but this exact same issue is happening to me. (And I dont see a private message option when I click your profile)

Essentially:

-I hit the data limit then upgraded to the unlimited data plan and purchased a higher tier internet speed.

-I then noticed I'm only getting 30% the speed I should be.

-I called comcast, and had to pay for technicians to come out because they weren't able to solve the issue. Techs came out and they weren't able to fix the problem. They replaced everything one-by-one (INCLUDING drilling a hole through my home) At the end of the day my speed still the same and essentially paid them $100 for nothing and ended up with an extra hole through my wall.

- Frustrated I wasted $100, I opened up a VPN account and noticed my internet speeds were much higher going through a VPN then through my regular comcast modem suggesting my speeds were getting throttled. Same wires, same connections... just different IP via VPN.

Please help me Michael!

4 years ago

XfinityJoeTru

Official Employee

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7K Messages

Hello rptv. Thanks for commenting on another user's thread in our Forum. If you'd like official employee assistance with your account, please create your own, new post submission and we will reach out to support you with further instructions. Thank you.

Please note, we (Comcast) do not throttle internet subscribers, regardless of having the Unlimited Data package or not. If you are experiencing trouble reaching the speed tier you subscribe to, we will be happy to help troubleshoot your internet connection issue.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 years ago

Customer Service

szpernogas

Throttling after upgrading to unlimited data

dj280

FlyBoyMark

-KEVINDEVIN-

XfinityMichaelC

rptv

XfinityJoeTru

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