Visitor
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1 Message
Three agents just lied to me about a 5 year plan deal and now I'm locked into a higher rate
So when my previous contract expired in April and I signed up for a new internet contract with a $5 rate increase, the agent promised me a 5 year contract with this new rate and that an email would be sent to me once that 5 year contract was in place. That was almost two months ago. I have chatted with three other agents since who have promised me that this email would come if I waited just one more week. I still have no email with that 5 year contract guarantee and now I've been told by another agent that this 5 year plan doesn't exist and that those three agents were lying to me. So I have been essentially conned with a false promise in order to get me to accept a higher rate.
EG
Expert
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121.2K Messages
4 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJosephA
Official Employee
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2.4K Messages
4 months ago
Hello @user_0bs528 we can take a closer look at your account and review plans. Please send us a direct message when you have a chance. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support."
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user_3fek20
Visitor
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1 Message
1 hour ago
Just happened to me. Im in tears. I thought they would fix it but just had three people talk very badly to me stating that somehow I changed my order and had 2 orders three days after my original order. I didn't and wouldn't have made a second order three days later, and no one had any heart, and when I asked to escalate I was plainly told no one would help me. So i can either cancel, and she was happy to do so and said she did it immediately, I guess to call my bluff. I was in tears. She could have helped. Even a little bit. There was no compassion and it was a gotcha moment. Reddit says this is what this 5-year deal is, its a fraud. DONT DO IT, don't trust it.
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