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user_wot3u0
1st Topic

5 Messages

Thursday, March 21st, 2024 12:55 PM

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This site can’t provide a secure connection

This site can’t provide a secure connection

website address sent an invalid response.

ERR_SSL_PROTOCOL_ERROR
My business website is not accessible on my home Xfinity network, and I have also reported to multiple customers that they can't access it either. I have submitted multiple requests to Comcast to unblock the site but have been unsuccessful. Three days have passed, and nothing has happened. Really hurts my business. The site is fully secured  

Question

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Updated 

1 year ago

253

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EG

Expert

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110K Messages

1 year ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityBillie

Official Employee

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3.3K Messages

1 year ago

 

user_wot3u0 Thank you for taking the time to reach out to us here on our Xfinity Forums. I can understand the frustration you're facing. Our team doesn't have the ability to unblock specific websites. You would need to contact our Xfinity Customer Assurance team and they would have the tools to better assist you. You can reach them by calling1-888-565-4329, their team is available 7 days a week from 8 AM - 12 AM EST.

 

(edited)

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user_wot3u0

5 Messages

i called the number and was told that they only handle fraud issues. Another dead end. I have a ticket number [Edited: "Personal Information"] if that any help

(edited)

1 year ago

0

XfinityBillie

Official Employee

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3.3K Messages

 

user_wot3u0 Can you try this link: https://internetsecurity.xfinity.com/help/report-abuse

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

XfinityBillie

Official Employee

 • 

3.3K Messages

1 year ago

 

user_wot3u0 Thank you for clarifying that. Have you already tried to report the website as blocked here?

 

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user_wot3u0

5 Messages

the link is not working

1 year ago

0

user_wot3u0

5 Messages

https://spa.xfinity.com/advanced-security?faq=advanced-security I did report multiple times and promised 3 days response and nothing happened. no response and no resolution 

1 year ago

0

Again

Expert

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31.4K Messages

@user_wot3u0​ 

Is your business website through Comcast Business or are you using residential services for your business?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

1 year ago

0

user_wot3u0

5 Messages

My business website is not through Comacast business. Comcast blocks my business account for me and other visitors. I'm really confused by relevance of your question. I called and opened ticked last Friday. 5 days passed, no one called to followup 

1 year ago

0

XfinityChristy

Official Employee

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2K Messages

 

user_wot3u0 I would be happy to look into the ticket that was created and see where things are at with getting this resolved. 

To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account. 

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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