Visitor
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2 Messages
This seem like a useless forum
This seems like a useless forum where people can just view their complaints and think they’re gonna get something done. I have spotty slow Internet speeds been going on for years. I’m paying for your higher Internet speed, but I’m happy to say Verizon is moved into the area, which is my phone carrier so I would suggest people start switching because this company doesn’t seem to be very responsive to fixing issues
XfinityMatthew
Official Employee
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1.8K Messages
4 hours ago
I certainly understand your frustration with this issue not being resolved. But our team here on Forums is a corporate customer service team and we have the ability to get issues fully escalated if it is not something we can fix for you. We'd be happy to help work with you on your concern if you want to send us a direct message with your full name and service address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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