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user_63ds7b
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Visitor

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1 Message

Saturday, September 27th, 2025 4:09 AM

This is the worst service I have ever experienced Prabhav and Ankit

I went through three separate service agents. Each one dropped me. They each cut my internet without warning, willfully, to mess with me. 

I simply have never experienced such rude and unprofessional people. I asked for their employment ID, they didnt respond. They just shined me on. Xfinity: your chat center people are complete garbage. Please contact me and I can provide further details as I have taken screen shots. 

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Updated 

2 days ago

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EG

Expert

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114.8K Messages

2 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityThomasD

Official Employee

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1.6K Messages

2 months ago

 

user_63ds7b I appreciate you bringing this to our attention and apologize to hear about your experience. We can certainly accept any feedback you can provide for our leadership to further investigate. Please send our team a direct message with your full name and address.

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

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UserUnknown00

Visitor

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1 Message

2 days ago

Ankit, is the reason I am in the situation I am in now. I was looking to lower my bill so I was paired with Ankit to help assist. I was offered 2 promotions. Both promotions were for 106$ with one including an iPad. It did not mention a mobile line. I didnt find out a mobile line was needed until I activated my iPad. The price I was paying for the internet as well as the mobile line was the same price I was paying for my internet, so it's really not a deal. I canceled the mobile service and tried to return the ipad. This is where loads of problems come in. Its too much to type but just know I can agree that Ankit is a horrible customer service agent for xfinity. 

(edited)

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