This is the worst experience EVER!

The service is no longer affordable for me, so I cancelled. After returning all equipment I was given a time frame to make payment. In effort to avoid collections I called to assure that  I would be making payment 6/13. The agent charged my account after I repeated told him I would make the payment next week when I had funds available. I never gave him any account info because I was driving. I haven't previously given permission to save any account info because I paid online. Im furious even more because when I called back to try to get the payment cancelled that agent couldn't speak or understand English. He seemed to want to help but couldn't understand a word and the responses I got were [Edited: "Language"]....didn't make any sense at all. Just calling words. This will put an awful strain on me financially. I stopped the service because I can't express my fury. [Edited: "Inflammatory"]. If ever I thought of using xfinity again, this assured me that the service and its employees 3rd parties are [Edited: "Language"]. Now im concerned about fraud....Hire English speaking people PLEASE! Im just beyond words for this kind of [Edited: "Language"] really....FURIOUS