This is the worst customer service I have ever experienced. They still have offered no solution or compensation.

I lost my phone and my wallet on May 9th. I went into to both of the xfinity stores in our area and after waiting for over an hour at each store I was told that no one would help me because I dont have my ID. (I had a very good picture of both the front and the back)

Not only would they not help me with my account, they also wouldnt let me purchase a new one with cash? [Edited: Language] they do that at? It got so much worse from here. I ended up ordering a replacement online through the insurance and it came pretty quickly…… However it is now June and still no one has been able to activate my new phone. Still does not work. Apparently they locked the wrong phone and cant seem to fix it.

But who cares right? Its just one customer.

I have spent literally (and this is not an exaggeration) over 60 [Edited: Language] hours either on the phone or in the xfinity stores. NO ONE has been able to fix it and NO ONE has offered another solution. Not even the obvious solution? So sorry… We will send you a replacement phone free of charge and comp you for your inconvenience and our lack of follow through.

If it was one of my customers I would of already offered to do the job for free long before it got to this point.

I have talked to people over seas, I have talked to people in the stores, managers, I have looked up regional managers and regional sales staff and I have repeated myself a thousand [Edited: Language] times.

The customer service in this industry in general is pretty bad. But this is absolute [Edited: Language]. I have been paying on a brand new iphone pro 16 max that I cant even use? And all your staff has to say is sorry we couldnt get it fixed? And not offer a solution?

I swear if someone from corporate does not contact me soon, resolve the issue and compensate me in some way for this (AND I AM NOT TALKING ABOUT A [Edited: Language]$10 CREDIT) I am going to explode.

Do your [Edited: Language] job. I know that whoever is going to read this has not been involved but I have literally talked to 30 people and every single one at the end was the same thing. So sorry…. Have a great day!

[Edited: Language] This cost me so much money in business.

Sincerely,

The customer that always pays his bills, buys the extra cool stuff and still manages to get treated like [Edited: Language] on the way out the door. (Or in layman’s terms) - Matt

[Edited: "Personal Information"]