This is the worst customer service I have ever dealt with.

I'm a new customer trying to switch from CenturyLink to get faster internet speeds that XFinity claims to be available in my area. When I picked up my equipment, I received no signal from the cable line. I set up an appointment and when the tech showed up, he claimed that there's no XFinity equipment outside so it must not be available in my area despite some of my neighbors having service. I asked him to look again and he told me he found it but it's broken and he'll have to put a ticket in for a repair and to call for an estimate time frame.

I went on the online chat to ask and instead of answering the question, I get "I see you have been a loyal XFinity customer" and proceeded to pitch other services to me. How I can I be loyal if I'm a brand new customer? ...and I'm not interested in getting more services until the one I signed up for is working.

I'm not sure this is even worth the hassle.

edit: I'd like to add that I live in a condo and other neighbors in the same building has functioning XFinity service.