1 Message
This is the most awful service I have ever had
For 2 weeks now I cannot watch tv or work with out using a Verizon hotspot. I keep getting g the run around on your awful automatic system. A human would be nice but I guess ALL the money we pay does not allow that. I will. E cancel g my service after 20+ years because I cannot take it anymore. I reimbursement for all the work I have missed. My husband has missed not to mention not being g able to watch the 10000 channels which I don’t need but pay fo. Not sure what has happened to your company but buyers be ware this is a rip iff
XfinityDena
Official Employee
•
3.2K Messages
5 months ago
@user_fnamuy
I understand how important your services are to you as they are to me as I also to work from home full time and any service issues will cause a headache not only to not be able to assist my customers but prevents my kids from getting school work done and being entertained while I am working!
We offer convenient self-service options to check service interruptions through My Account, the Xfinity App, or the Xfinity Status Center at http://www.xfinity.com/support/status. Have you checked there yet? If no interruption, I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken?
I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. It is not just to pay your bill or to get notifications about interruptions. To learn how to troubleshoot in the future you can follow the link: https://www.xfinity.com/support/articles/using-xfinity-app. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs!
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