This is terrible

After having spent an afternoon trying to get internet working, with no human interaction from xfinity, this page won’t let me post a message without an error. Terrible customer service.

Responses

Oldest First

Selected Oldest First

XfinityMartyR

Official Employee

•

2.7K Messages

2 hours ago

user_eyxxh1 If you are still having internet concerns, be sure to check the Xfinity app or Xfinity Status Center to see if there are any service interruptions in the area.

3

0

U

user_eyxxh1

Visitor

•

3 Messages

Thanks MartyR, that was the first place I checked, and along the way the assistant requested I check at least another couple times. No service interrupts are reported.

Like

Reply

2 hours ago

0

U

user_eyxxh1

Visitor

•

3 Messages

@XfinityMartyR , Do I need to wait 3 more days for any additional help? That seems like terrible customer service.

Like

Reply

1 hour ago

0

XfinityMartyR

Official Employee

•

2.7K Messages

user_eyxxh1 We would be more than happy to help take a closer look into your connection concerns! Our team has replied to your direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

57 minutes ago

0

Customer Service

user_eyxxh1

This is terrible

XfinityMartyR

user_eyxxh1

user_eyxxh1

XfinityMartyR

New to the Community?