Visitor
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1 Message
This is getting to be a bit much
Thursday reported a safety issue (cable from pole to house is now sagging at neck height through my back yard). Was told via phone a tech would be here Friday between 8am - 12pm. No call no show (I'm forgiving as it was a holiday). Tech shows up at 4 pm only to look and leave without a word. Gave benefit of the doubt and waited until yesterday to fill out a ticket. After not getting an email response at all, look today and see i have no open tickets. Fill out another ticket, submit, and check again. Still says i don't have an open ticket. 3 attempts and now here i am.
XfinityEricB
Official Employee
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2.4K Messages
12 hours ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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