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timndogs
20th Anniversary celebration
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Visitor

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7 Messages

Friday, June 23rd, 2023 1:49 PM

Closed

This is actually the worst company.

I dont know how they are still even around. I get a text message saying they are starting work to "upgrade" the internet in my area. I work from home so my internet is very much needed. They said it should be done by the end of day. We are now on day 3 with no internet and no way of contacting anyone within this miserable company. Apparently when they are "upgrading" their customer service doesnt work either? Dropping them as soon as i can. This is unbelievable. 

Question

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Updated 

2 years ago

237

5

EG

Expert

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110.1K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityKrista

Official Employee

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1.5K Messages

2 years ago

Hello, thank you for taking the time to reach out on social media. I know how important it is to have reliable service, and I'd like the opportunity to check into that for you. To access your account information will you please provide your name and the name of the account holder if different, and the full service address including city, state and zip code via DM? - Krista

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timndogs

Visitor

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7 Messages

@XfinityKrista​ i cant even DM you?

2 years ago

0

XfinityAngie

Official Employee

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1.8K Messages

Here are the instructions on how to DM us. 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

XfinityKrista

Official Employee

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1.5K Messages

I wish there was a time frame I could provide. The planned maintenance is taking longer than expected. Our technicians are working as quickly and safely as possible to restore your service.

Xfinity does offer credit to customer accounts for the time their services are not working. I'd be happy to personally watch the account and reach out to provide a credit when the services are restored. Here is a link if you would like to set up text alerts that will notify you when services are working again comca.st/2pKE17c. 
 
I understand this can be inconvenient, and we thank you for your patience. I'd be happy to set up alerts for you through my system as well if that's more convenient for you. If so, what is the best number to reach you at? -Krista

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

timndogs

Visitor

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7 Messages

You were no help at all

2 years ago

0

XfinityKrista

Official Employee

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1.5K Messages

I understand this can be inconvenient, and we thank you for your patience. 

We’ve started work in your neighborhood to enhance the Xfinity network. Our customers will experience a service interruption which could include as much as 2 consecutive hours of downtime with a potential for periods of intermittent downtime to follow throughout the day. 

 

I will continue to watch the account and reach out to you with updates as they become available. If you have any questions before then, please feel free to reach out. One of the things I love most about this platform is that we are able to help customers 24/7 at their convenience and can pick up right where you left off.

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

screenname137

Contributor

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295 Messages

2 years ago

Must be going on everywhere and not so smoothly - we're in an ATL suburb.  We had a brief spurt of blazing fast performance that lasted a few days early this week and now it is barely on and goes in and out all day and night.

(edited)

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timndogs

Visitor

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7 Messages

@screenname137​ its crazy they cant even give an answer as to what they doing or even a time frame of when it will be done. Even the real people i got ahold of just said the same exact thing the robots do.

2 years ago

0

Again

Expert

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31.4K Messages

@timndogs​ 

@screenname137​ its crazy they cant even give an answer as to what they doing or even a time frame of when it will be done. Even the real people i got a hold of just said the same exact thing the robots do.

The "robots" here are real people and are Corporate Employees.  So you got the most up-to-date information that any of them had. 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

2 years ago

0

Again

Expert

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31.4K Messages

2 years ago

@timndogs 

Please don't start multiple threads on this issue.  Continue your follow up here, please.  Your other thread was removed as a duplicate.

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timndogs

Visitor

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7 Messages

2 years ago

Sounds good tough guy. Why dont i have internet still? 

1

0

Again

Expert

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31.4K Messages

@timndogs​ 

Sounds good tough guy. Why don't i have internet still? 

I wish I had an answer for you, I really do.  I guess you've power cycled your modem?  Are your neighbors down as well?  And does the app still show an outage?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

2 years ago

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