Visitor

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1 Message

Wednesday, September 3rd, 2025

This is a Scam!

when I tried to moved my service Xfinity told me they don't offer the service on my new address and that I only have to pay for the days I received services. What is surprise whe. They charge me a cancelation fee..what? You can't give me the service and now I have to pay? So now you have to ask for their permission to move. Don't ever get xfinity, they are.plenty of better providers out there, they are not the only ones anymore..Now we have options!

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Expert

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32.4K Messages

3 days ago

@user_cz0hh2 

when I tried to moved my service Xfinity told me they don't offer the service on my new address and that I only have to pay for the days I received services. What is surprise whe. They charge me a cancelation fee..what? You can't give me the service and now I have to pay? So now you have to ask for their permission to move. Don't ever get xfinity, they are.plenty of better providers out there, they are not the only ones anymore..Now we have options!

If you are under a contract and you need to cancel service, you may be subject to an early termination fee (ETF).

 

    If you move to a Comcast serviceable area, and transfer service, you are not charged.
    If you move to a Comcast serviceable area, and do not sign up for service, then the ETF would apply.
    If you move to a non-Comcast serviceable area, then the ETF does apply.
    If it is an active duty military deployment, then the ETF will be waived when you send documentation.
    If the account holder is deceased, the ETF will be waived upon receiving a death certificate or obituary.
    If you downgrade service, then the ETF will not apply.
    If you have a Double/Triple Play and remove all but one service, then the ETF will not apply.
 

Official Employee

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2.4K Messages

3 days ago

 

user_cz0hh2 Thank you for reaching out to us here on our Community Forum. The information that our Expert @Again provided you on when the Early Termination Fee will and won't apply is completely accurate. We understand that situations can change rapidly; however, if your new location is not able to have Xfinity services, the Early Term Fee is a valid charge. If you still have any questions, please let us know.

 

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