This [Edited] company isdriving me up the wall... Good luck cancelling

I know I am probably being a karen but this is ridiculous.

The FTC mandates through the socalled Click-To-Cancel, that companies allow customer to disconnect their service the same way it was ordered, which was online. But so far I've spent 3 hours chatting with 6 different people.  Still no resolve.   Yes I know I could just call, but I moved back to Brazil and have no way of doing that unfortunately.   

https://www.ftc.gov/news-events/news/press-releases/2024/10/federal-trade-commission-announces-final-click-cancel-rule-making-it-easier-consumers-end-recurring

[Edited: "Solicitation"]

Here's my version:

Alexandra G
[Edited: "Personal Information"]
12/4/2024

[Solicitation"]

Subject: Complaint Against Comcast for Online Service Cancellation Process

Dear Sir or Madam,

I am writing to formally lodge a complaint against Comcast for failing to comply with the right to allow customers to cancel services online. Despite multiple attempts, I was unable to cancel my service through their online chat system, which should have provided a simple and effective solution.

On December 3, 2024, I initiated an online chat with Comcast to cancel my service. The process was unreasonably burdensome. Over the course of more than three hours, I was transferred between six different representatives. None of them successfully canceled my service, and I was left frustrated and without resolution.

According to FTC guidance, consumers have the right to a reasonable and accessible way to cancel services online. Comcast’s convoluted and inefficient process appears to be intentionally designed to deter customers from canceling their services, violating this right.

To resolve this issue, I request that the FTC investigate Comcast’s cancellation policies and practices. Additionally, I ask that Comcast be required to make their online cancellation process simple, transparent, and effective, as mandated.

Enclosed, I am providing the details of my experience, including screenshots of the chat logs (if available) and the names of representatives I interacted with. I can supply additional documentation upon request.

Thank you for your time and attention to this matter. I trust the FTC will take the necessary steps to ensure companies like Comcast comply with consumer protection regulations.

Sincerely,
Alexandra G

[chatlog included]

Have a merry Christmas [Edited: "Inflammatory/Language"]