Visitor
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8 Messages
This document details a series of issues Tom (Edited: Personal Information) experienced with Xfinity (Comcast) starting on May 31st. Initially, Tom attempted to
Refused my refund and canceled.my services when u reviewed my account and I was caught up
This document details a series of issues Tom (Edited: Personal Information) experienced with Xfinity (Comcast) starting on May 31st.
Initially, Tom attempted to get a free year of internet with an SE phone line but was told he didn't qualify. He then opted for a pay-as-you-go phone service, and it was successfully set up.
Ten days later, Xfinity called Tom to inform him of a mistake: they had mistakenly hooked up a Galaxy phone instead of the intended SE phone. When Xfinity tried to cancel the incorrect phone, they canceled the Galaxy phone instead of the SE, which they admitted was their mistake.
Tom was told a refund of $120 was being processed, but it was never received. Subsequently, when his internet and cable bill was due, Xfinity shut off his service due to an argument about the refund. Tom claims his account was paid up, and he was on auto-pay from November to April, but was taken off auto-pay when Xfinity "erased" him from the system during the phone issue. He states his monthly payment was $182, not $202, and he was not behind on payments. He also mentions having a $100 credit in his account on top of the pending $120 refund. Tom argues he should not have been shut off, especially since he was paid up, and demands his service be restored and his refund and credit be applied. He emphasizes that he owes Xfinity nothing, was fully paid up, and his service should have been restored immediately as promised.
XfinityChristy
Official Employee
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2.1K Messages
1 day ago
@user_hvijik Hello and thank you for reaching out via our Xfinity Community Forums. I'm truly sorry to hear about the frustrating experience you've had with Xfinity regarding your phone service, refund, and the subsequent cancellation of your internet and cable. That sounds incredibly challenging, and I understand why you're upset.
I'd like to help you resolve this. Please send me a direct message with your full name and address so I can look into your account details and research what happened with your refund, credit, and service. Once I have that information, I'll do my best to assist you in getting this straightened out.
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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111.5K Messages
1 day ago
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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user_hvijik
Visitor
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8 Messages
1 hour ago
Promised refund a d it never happen then I kept getting past due on my account pay now or lose service which I looked at my bill and I just caught up my bill they shut me down because of they were angry about the phone refund I guess so the partial payment s were fill in with credits every partial payment was was with credits it shows it n bill that I was on auto pay for nov2024 to apr2025 and June is when now removed me from system and was removed from system and they removed my auto pay and my account was not behind except for the movie rental i did not see so if I 22 dollars form movie rental thru myrewards I should of been able tof fix it before you disconnected ected ny service and I have proof you had me down for May June for ab100 dollar credit and I had 120 refund and I made a 180 dollar payment if I would of used that it would of left 60 for my advanced month should be 178 so I was actually ahead by 80 so you need to fix this before it goes any further plus I had compensation for the phone ordeal promised coming so ad that I would be at zero owed
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