This company does not care about their customers

I am a remote worker, and my internet was working perfectly fine last night. This morning, my service suddenly stopped working and would not reconnect.

I spent hours troubleshooting the issue on my own, following every step that Xfinity instructed me to take. I then went to the Xfinity store and exchanged my modem—not once, but twice—and I still have no internet connection. At this point, it is clear that the problem is not with my equipment or anything inside my home. This appears to be an issue with Xfinity’s outside lines or infrastructure.

Despite explaining that I work remotely and could lose my job without internet access, I was told the earliest available technician appointment is Thursday. I asked for my case to be escalated or for an emergency appointment due to the serious impact this outage is having on my livelihood, but my requests were refused.

It is extremely disappointing that Xfinity is unwilling to make any effort to help customers whose income depends on their service. Reliable internet is not a luxury for many of us—it is how we earn a living, pay our bills, and support our families. The lack of urgency and empathy shown in this situation is unacceptable.

I am asking Xfinity to immediately escalate my case and provide the earliest possible technician appointment. Customers should not be placed in a position where they risk losing their jobs because their internet provider is unwilling to address what appears to be an issue with its own network.