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user_uqeh5l
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2 Messages

Monday, January 20th, 2025 11:54 PM

This app requires xfinity internet!!!

I already have it!!!!! And I tried the system reboot, of course didn’t work. Can’t get a live person to speak to on the phone or chat. And I just UPGRADED my service, so glad I’m paying more now and can’t access anything. Beyond frustrating!!!!

Question

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Updated 

4 months ago

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jweaver0312

Expert

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2.1K Messages

4 months ago

Moved to Customer Service for greater exposure to official employees.

(edited)

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XfinityMartyR

Official Employee

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2.2K Messages

4 months ago

user_uqeh5l Thanks for reaching out! You will want to ensure you have the latest update of the Xfinity app, especially if you recently had a Xfinity Gateway upgrade. 

 

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user_uqeh5l

2 Messages

4 months ago

I have the app on my phone, there is no update so I’m assuming I have the right one.

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XfinityMartyR

Official Employee

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2.2K Messages

 

user_uqeh5l Let's take a closer look for you, and a glace at your services. Please send us a direct message. 
 
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 months ago

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