New Poster
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11 Messages
THIS ACCOUNT IS CLOSED
MULTIPLE TIMES I CALLED XFINITY, MULTIPLE TIMES I TOLD THEM THE ACCOUNT HOLDER HAS DIED AFTER A LONG LIFE OF 97 YEARS. I WAS TOLD RETURN THE EQUIPMENT AND THE ACCOUNT IS CLOSED, THERE'S A REFUND OF $53.00. I HAD THIS COVERSATION WITH XFINITY MULTIPLE TIMES AND WAS TOLD THE SAME THING: NO PROBLEM, WE'RE OH SO SORRY, THE ACCOUNT IS CLOSED. SO, WHY IS THERE A NEW BILL FOR THIS ACCOUNT? NOBODY IS PAYING THE BILL, XFINITY WAS INFORMED MULTIPLE TIMES THAT THE ACCOUNT HOLDER DIED. THE XFINITY "BEREAVEMENT" PAGE SHOULD BE CALLED THE XFINITY "EXTORTION" PAGE, I MUST PROMSIE TO PAY AND BE LIABLE FOR AN ACCOUNT THAT WAS NOT ON CONTRACT BEFORE IT WILL ALLOW ME TO UPLOAD A DEATH CERTIFICATE? NO WONDER SUBSCRIBERS ARE LEAVING IN DROVES, THE ACCOUNT IS CLOSED, XFINITY, GET IT DONE
XfinityDena
Official Employee
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4.7K Messages
2 hours ago
@ITSNOTMYTV
I am sorry to hear of your loss. Sometimes there is a delay with the account being disconnected but you will not be charged for time after the requested disconnection date. I would be happy to take a look at the account.
I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "Start new conversation" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
- See how to send us a message with the link: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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